Warranty

Warranty period
We apply the legally required warranty period of 12 months to all products. The suppliers and manufacturers of our products are carefully selected, which means we guarantee product satisfaction.

If you do experience problems with your product, please contact our customer service via info@squashwebwinkel.nl. We are ready to answer your questions. If the problem cannot be solved by our customer service, we will ensure that the product is replaced or repaired.

Returns of products must always be announced first by e-mail: info@squashwebwinkel.nl. Unannounced and insufficiently stamped shipments will be refused! Shipments that are sent as 'Return to sender' will also be refused. Return shipments according to this regulation must therefore always be stamped by you.

No warranty on strings.
Unfortunately, Squashwebwinkel cannot provide a guarantee on strings. Nowadays, it happens with a number of brands that the string breaks quite quickly. This is not due to the racket or the string. Most rackets nowadays are of such good quality that the string breaks very quickly when you hit the ball just below the frame. There is then a lot of tension on the string and that can cause it to break. It is annoying to say that you should not hit the strings at this spot and actually have a mishit. The space between the top horizontal string and the frame is often too big. When you hit here in combination with the good quality rackets of today, there is a very big chance that the string will break there. Until the big brands do something about this, this unfortunately keeps coming back. For example, we had a player who broke his string three times in 1 month. Always in the same place. Neither the manufacturer nor we can do anything about that. The solution for him was a good quality string, the Ashaway powernick. Fortunately, he is an exception.

Following all major squash brands, we can therefore not accept liability for broken strings or otherwise. A string is subject to forces and it is difficult to investigate what caused the break. If you still doubt whether it is a manufacturing defect, I would like to ask you to email us. We will then give you the email address of the contact person of the racket brand. You can then correspond with them and you will then be informed whether the break is still covered by the warranty.

Warranty on rackets.

What to do in case of breakage, the most common problem? The discussion is always whether the breakage was caused by the user or whether it is a manufacturing defect. We cannot and do not want to have this discussion. We transfer this discussion to the brand owner of the racket. They have the expertise and have information about rackets that have broken in the past and whether they were covered by the warranty. They have been following the product for years and can judge very well whether this is covered by the warranty. Unfortunately, we have to conclude that it is usually not a manufacturing defect. This does not mean that there is no point in filing a complaint.

However, the opponent's racket is also hit against the wall, the ground, the glass and sometimes the rain. The racket always has something to do with that. Sometimes you can still play with it for months and sometimes only for 2 weeks. The brand owner must then take on the difficult task of judging what is right. We always take over this decision. We trust their expertise and judgment in this. If you do not agree, you will have to discuss this with the brand owner. So in the event of breakage, the problem is submitted to the brand owner. Usually we want to assess the breakage of a racket ourselves first. That is why we ask you to send the racket to us in Merum. We consult with the brand owner and, if necessary, send them the racket. Dunlop handles the claim handling itself.

To make an initial assessment, it might be wise to send a few photos first. Preferably of the fracture and of the bumper. This will allow us to make an initial assessment based on these photos. After this, you may be able to make a better assessment of whether sending them is useful. If you wish to make use of this, please send the photos to info@squashwebwinkel.com